Deming Cycle and Strategic Leadership Role-Playing

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In implementing change, the range of success depends on the ability to access the core obstacles preventing progress to reach the determined outcome. Let's take a look at the scenario more closely in relations to the proposed questions for further clarification on using the PDCA cycle approach:

1. Analyzed and explained how you would address the important issue in the given scenario utilizing the (Plan, Do, Check, and Act) PDCA cycle and the characteristics of a strategic leader.

In analysis of the scenario, the underscore issue is lack of good customer service that is the driving force for any business organization seeking to sustain a positive brand awareness and identity. Within the scenario, the behavior of the employees plays a major part in determining the overall efficiency to effectively serving their targeted consumers. By identifying the shortcomings from a customer perspective, the strategic leadership team characteristics display the means to effectively start at a point of responsibility to decipher areas of needed improvement. Therefore, the main focus on an underscore issue that transcends into other areas presents the needed opportunity to implement a PDCA cycle approach for sufficient resolution.

The hotel industry is one of very competitive business operations that survive with a well adjusted approach strategy for returned customers. In doing so, the hotel brand identity is strengthening to the level of superior brand equity for a lasting approach that can sustain even during a tough economic landscape. With a three-star hotel chain, the customer service issue seems be an ongoing problem with no real solution for turning around the service to customers, ...