Reengineering: Fad or Lasting Value?
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Define reengineering. Does it offer something of lasting value?Submit examples of situations where reengineering and examples where you would not recommend using this strategy. Be sure to support your answer.
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Solution Summary
This solution defines reengineering. It then explains whether or not it offers something of lasting value through discussion and examples. Supplemented with three highly informative articles of reengineering.
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Please see response attached (also presented below), including two supporting articles. I hope this helps and take care.
RESPONSE:
1. Define reengineering.
In the early 1990 the concept of business process reengineering (BPR) or, in short, reengineering was introduced.
"Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed."?Hammer and Champy, 1993, p. 32.
The National Academy of Public Administration recast this definition for government:
"Government business process reengineering is a radical improvement approach that critically examines, rethinks, and redesigns mission product and service processes within a political environment. It achieves dramatic mission performance gains from multiple customer and stakeholder perspectives. It is a key part of a process management approach for optimal performance that continually evaluates, adjusts or removes processes." ?NAPA, 1995
In fact, Beam (2004) reviewed Hammer and Champy's (1993) book (book review attached, which is very informative) and concluded that reengineering is a way to bring about order of magnitude improvements in the way a corporation operates. In effect, reengineering means tossing aside old systems and making a fresh start with a clean sheet of paper. It contrasts sharply with the popular idea that continuous incremental improvement in functional areas is sufficient to make American corporations more competitive. It challenges some long-cherished ...
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