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Kaiser Permanente Botches Its Kidney Transplant Project

1. Classify and describe the problems Kaiser faced in setting up the transplant center. What was the role of information systems and information management in these problems?

2. What were the people, organization, and technology factors responsible for those problems?

3. What steps would you have taken to increase the project's chances for success?

4. Were there any ethical problems created by this failed project? Explain your answer.

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Short Article-Kaiser Permanente Botches Its Kidney Transplant Center Project
1. Classify and describe the problems Kaiser faced in setting up the transplant center. What was the role of information systems and information management in these problems?
The information technology based problems that Kaiser faced in setting up the transplant center are use of paperwork, lost records, incomplete or incorrect date, lack of specific procedures for transferring data, no process for tracking or responding to patient complaints.
The people problems were that the employees had little guidance and training related to their job requirements, and lacked prior experience with transplant program. Further, the employees that worked on processing transplant information were overworked and put in 10 to 16 hour days as they had to cope up with large amounts of information.
The organizational problems were the company did not anticipate the personnel requirements of their new project. There was little guidance given to employees and there was little executive governance to correct procedural problems. There was no attempt to identify and define the processes required to ensure a smooth transition from external transplant to in-house program.
Information systems and management had an important role to play there were no procedures to transfer data on the patients to the United Network for Organ Sharing. There were no processes for tracking or responding to patient complaints/requests. Further, there were no procedures for transferring data to the United Network for ...

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