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For Your Comfort (FYC) and Outsourcing

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Debbie is compiling a report on business processes outsourcing, and she needs your help in recommending an IT outsourcing/offshoring strategy. As you know, FYC does do some outsourcing?they hire some on-site contractors off and on for development and installation work.

1. Should FYC outsource more? Should FYC outsource offshore or nearshore? If yes, why and what kind of applications and infrastructure? If no, why not?

2. What are the key pros and cons of outsourcing?

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1. Should FYC outsource more?
If FYC wants to expand its online business, then it necessary for it to outsource some of its functions: Also if it changes its organizational structure there will be an increased need for outsourcing more. The hosting of its website needs to be outsourced but in the US. Call center has to be retained to handle the traffic of calls that must be attended for its growing online business, the payroll administration needs to be outsourced as FYC forms teams around its processes, and its e-mail answering service needs to be outsourced as its online business increases.
Should FYC outsource offshore or near shore?
If yes, why and what kind of applications and infrastructure? If no, why not?
FYC should outsource near its distribution center initially. The reason is that it needs to maintain ...

Solution Summary

This solution debates the idea if For Your Comfort should out source more. It also gives you the important pros and cons of outsourcing.

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