Describe how the socio part of the socio-technical system causes the Telebank Call Center to be something other than a perfectly smoothly functioning machine. You are expected to deal with these issues in an integrated fashion, rather than treating them as a series of individual questions to be answered one by one and left at that.
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Please find below some things to think about as your write your paper on the Telebank Call Center.
The use of the 'Organization as Machine' metaphor as applied to the operations of a company, such as the Telebank Call Center, is probably somewhat misguided. While a company or firm is a collective venture construed to achieve predetermined ends through a combination of people, process and technology, one can always question whether such efforts were as efficient as they could have been or whether the organizational as a whole can be considered a truly 'rational enterprise'. A call center is in fact a 'socio-technical' system; it is an organization of people following a ...
This solution argues that the 'organization as machine' metephor as possibly misguided.