1. Do you think service technology is likely to have a different influence on organization design from a manufacturing technology.
2. If top management is in chaos then what do you expect will happen? It filters down, just like we expect our ethical standards to be in place within top management we (as an employee) would have the same expectations. Explain.
In response to your first question, yes service technology can have a different influence on organization design from a manufacturing technology. A service technology can affect the culture of the organization, affecting all of those who has the interact. Training on the service technology, managing expectations, and helping the employee understand how they blend with this technology in the overall efficiency efforts of the company is more of an undertaking than introducing a manufacturing technology, which may only affect one subset of the company. People will have different ...
The effects of top management being a chaos are determined. If top management is in chaos then what you expect to happen is determined.