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12 Common Qualities of a Services Provider

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Sometimes, a salesperson at Cavalier Products may promise something to the customer that he or she is unintentionally unable to deliver. Also, sometimes product installation may be outsourced to a service company to complete. A customer can perceive this as being unethical. The managers of Cavalier are concerned about these behaviors and the perception of their company.

* What are the 12 common qualities of service providers necessary to build a trusting relationship?

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12 Common Qualities of a trusting relationship with a Service Provider provided and defined.

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12 Common Qualities

1. Trust - The customer needs to trust the service provider. Trust is a multidimensional concept spanning; confidence, faith, predictability, respect, consistency, loyalty and security. The more a service provider can evoke various dimensions of trust from their customers the strong the relationship.

2. Tact - It is important for service providers to act with Tact. That is say what they mean and mean what they say. When one leaves things up for interpretation or assumption then this is where the customer can get the wrong impression of the service provider. Service providers should communicate in a way which does not offend others. This is especially important for customer service call centers where some calls have the tendency to become emotionally charged.

3. Empathy - A good service provider shows the customer that they care. Customer ...

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