Customers, multinational operations and confidentiality

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1. Project Managers customers
The role of a project manager is of great responsibility. It is the role of the project manager to direct, supervise, and control the project from beginning to end. In the end to end process of project he has to deal with multiple stakeholders or customers. The customers of project managers in an organization are:
• Internal customers
• External customers
Internal customers comprise of management team, functional managers, project team, etc.
External customers comprise of customers, suppliers, vendors, partners, etc.
Project manager has duties towards both internal and external stakeholders. For example, to internal stakeholders, he has to provide a plan of how the work would be carried out, including time, cost, and resource estimate. The project manager has to inform all stakeholders of the progress on a regular basis. Apart from traditional responsibilities, project manager also needs to have business skills, customer relations skills, and political skills to manage all customers at the same time. Paying attention to all stakeholders is critical task for project manager as he has to create an environment and conditions in which a defined goal or objective can be achieved in a controlled manner. If there is no harmony between different customers, it would lead to inconsistency between processes and procedures further leading to poor management. Hence the role of project manager is to create harmony among different customer groups and at the same time aim for fulfillment of projects on time. For this project manager needs a range of skills including leadership, people management, effective communication, influencing, negotiation, planning, problem solving, creative thinking, time management, etc. Effective use of these skills determines their success in an ...