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Listening Skills and Etiquette in Cross Cultural Communications

1. Describe the role and importance of listening skills in cross-cultural communication. How can these skills be learned or improved?

2. Consider the following statement: "Each culture has its own norms of etiquette. In a diverse society like America, as well as in a globalized world, it is difficult to establish principles of communication etiquette that would apply in most business situations." What do you think of this view? Have you ever been misunderstood due to cultural differences? Are there any principles of etiquette that might be considered universal? Give reasons and examples to support your answer.

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The response address the queries posted in 762 words with references.

//In this paper, the discussion is about cross-cultural communication and the importance of listening skills in a communication. It is said that a good listener is a good communicator. By adopting some skills one can become a good and active listener.//

Today, we live in a global environment and in the past two decades, one after another many countries have adopted the process of globalization and opened-up their economies for the multi-national companies. In the globalize business environment, a company has to expand itself in many of the markets which are different from the market where it originally operates. For successfully entering a new market, a business has to first identify the potential of that market. For any business such as FMCG, automobiles, industrial machinery, telecommunication, financial services or any other, it is important to understand the importance of cultural aspects of the market where it is going to open its business. Also it's important to realize the importance of cross-cultural communication as the top management and the delegates from the company will have to meet many people and communicate with them.

In the competitive environment today, in many businesses the transactions are done online and a ...

Solution Summary

In this paper, the discussion is about cross-cultural communication and the importance of listening skills in a communication. We will also be discussing communication etiquette followed by different countries or societies. The response address the queries posted in 762 words with references.

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