Share
Explore BrainMass

Project Management

Call Center Management Tool Paper

Use the following call center management tools:

Knowledge management system

I have the following task, and I need some help getting started: Write a 900-1,400-word paper explaining the elements of a project management plan for implementation and ongoing use of a knowledge management system. Be sure to properly cite your references. If you use an electronic source, include the URL.
Must be original and plagarism free material

Solution Preview

The response address the queries posted in 1213 words with references.
// In this research paper, we will study about a Pharmaceutical Industry, which is primarily engaged in manufacturing, development and distribution of generic drugs. The concepts of 'Project Management' and other related concepts will also be highlighted. We will also focus on 'Knowledge Management' and its importance to the Organization. //

Introduction

This element includes basic information about the project, customers, management. We also include background information and other related concepts. Knowledge management system is related to managing knowledge in the organizations. It includes development, storage and distribution of information (Dinsmore & Cabanis-Brewin, 2006).

In the recent years, the field of knowledge management has become highly popular. Organizations are using various tools and techniques in knowledge management. The field has shown drastic changes and improvements due to the advancement in technology. The ability to capture, store and disseminate information has improved a lot. Currently, the field of knowledge management is receiving great attention from the corporate world. Both the government owned corporation and private companies are making a good investment in this field.

Our organization is operating in pharmaceutical industry and primarily engaged in manufacturing, development and distribution of generic drugs. The industry generates high sales and profits but it is facing strong competition. Industry faces many problems such as related to R& D, prices, legal issues, branding, patents and shareholder returns. These challenges have put a pressure on the firms to adopt the knowledge management. Thus, it is decided to make significant amount of investment in the knowledge management system.

// As we move ahead; we will understand how to retain the knowledge of valuable employees and the need for the same. //

Project Objective

It is essential to define project objectives for the successful completion of a project (Dinsmore & Cabanis-Brewin, 2006).Knowledge management is highly beneficial for the firms and it wants to make the ...

Solution Summary

The response address the queries posted in 1213 words with references.

$2.19