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Customized Business Software vs. Off The Shelf

Can you provide two examples where customization of business software would make more sense than purchasing an off-the-shelf product?

What are the benefits? What added costs are involved with creating and maintaining customized software?

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Off the shelf software is typically generic in that it is written to cover as many potential business concerns as is possible in the given package. The program can only do so much, so it is written with a 'hand grenade' approach: it hits as many of the big issues as possible but typically misses the minute details. This is where customized business software comes into play. Custom software hits the highlights (like off the shelf products) and also takes care of the smaller tasks missed buy the big box programs.

One example of a situation where customized business ...

Solution Summary

The essay contrasts the benefits of custom business software versus its off the shelf counterpart.