Antivirus Software and your Computer
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You are to read the case study as they appear in your text (see the attachment below)
1. What management, organization, and technology factors were responsible for McAfee's software problem?
2. What was the business impact of this software problem, both for McAfee and for its customers?
3. If you were a McAfee enterprise customer, would you consider McAfee's response to the problem be acceptable? Why or why not?
4. What should McAfee do in the future to avoid similar problems?
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Solution Summary
The solution discusses the scenario when Antivirus Software Disables your computer.
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When Antivirus Software Cripples your Computers
1. What management, organization, and technology factors were responsible for McAfee's software problem?
A viable answer could be that McAfee's lack of quality control in testing antivirus software update and that the antivirus updates by the company mistakenly targeted a critical Windows file, svchost.exe, which hosts other services used by various programs on PCs. Deletion of this file makes the computer unit unbootable and eventually unusable.
Note: Quote also from the text that "the two most prominent points of failure were as follows: first, users should have received a warning that svchost.exe was going to be quarantined or deleted, instead of automatically disposing of the file. Next, McAfee's automated quality assurance testing failed to detect such a critical error because of what the company called 'inadequate coverage of product and ...
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