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    Salesmanship and customer relationships

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    A key to building a strong customer relationship is to demonstrate relating skills with the customer. (for a sales person)

    a) What are some of these skills?
    b) Describe ways that a sales representative can demonstrate these skills in a customer relationship?
    c) What behaviors can cause tension in the relationship between the customer and the sales representative?

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    Solution Preview

    a) What are some of these skills?

    1. Seem interested in the customer's problems or concerns
    2. Person to person contact with the customer
    3. Answer the phone when the customer calls
    4. Proper training

    b) Describe ways ...

    Solution Summary

    This solution provides the skills a salesperson needs and ways to demonstrate these skills in a customer relationship.