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Operating Environment Factors

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Pick one of the Operating Environment factors (competitors, creditors, customers, labor, or suppliers) and discuss how you would monitor and evaluate trends for an effective "early warning" system for your strategic planning. Include sample data for illustration.

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Operating environment factors are discussed.

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For the purpose of this assignment, I will pick Customers. We can monitor various variables, such as total number of complaints received or ratio of complaints per volume of sales to identify warning signals regarding declining customer satisfaction levels. The analysis of the volume and pattern of customer complaints received by the customer service staff can be a ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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