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Hyatt Regency Employee Discontent

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To begin this case assignment, please read the following articles concerning safety concerns of hotel housekeeping staff:

Brown, J.. (2010, December). This Job Hurts! Labor Notes,(381), 16,10. Retrieved August 19, 2011, from ProQuest Health Management. (Document ID: 2216323911). http://proquest.umi.com/pqdweb?did=2216323911&sid=2&Fmt=3&clientId=29440&RQT=309&VName=PQD

Hyatt Housekeepers File Injury Complaints with OSHA (Nov. 10, 2010), Green Lodging News, retrieved August 19, 2011 from http://www.greenlodgingnews.com/hyatt-housekeepers-file-injury-complaints-with-osha

Hotel Housekeeping Is Getting More Dangerous. (2006, June). Safety Compliance Letter,(2466), 12. Retrieved August 15, 2011, from ABI/INFORM Trade & Industry. (Document ID: 1072236101).http://proquest.umi.com/pqdweb?did=1072236101&sid=1&Fmt=3&clientId=29440&RQT=309&VName=PQD

Then respond to the following:

What is the responsibility of managers in luxury hotels for the safety, health and security of their employees?

What are the legal protections that Hyatt housekeepers have concerning unionization and safety and health?

What do you think is at the root of the problem with the housekeeping staff at Hyatt Regency? Is this a safety issue, a labor relations issue, both or neither?

Do all luxury motels have similar issues? If not, what is the difference at Hyatt Regency, do you think?

If you were a newly assigned consultant at Hyatt Regency headquarters what would your actions be to resolve this issue?

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What is the responsibility of managers in luxury hotels for the safety, health and security of their employees?

The managers of luxury hotels have the responsibility to ensure that employees have a safe and healthy workplace. The managers of luxury hotels must control any risk to the health and safety of the employees. Further, the employees must be issued personal protective and safety equipment. Most important, under the Occupational Safety and Health At the mangers have the general responsibility to provide their employees with work and workplace free from recognized, serious hazards.

What are the legal protections that Hyatt housekeepers have concerning unionization and safety and health?

The legal protections that Hyatt housekeepers have concerning safety and health are that Section 5(a) (1) of the Occupational Safety and Health Act requires the employer to furnish to its employees, employment and a place of ...

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Hatim Baxamusa, MBA
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  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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