Theory of Constraints to Service Operations
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1. position on the applicability of "Theory of Constraints" to Service Operations.
at least 500 words.
2.Read the article Competition or Complement: Six Sigma and TOC that presents another philosophy called Six Sigma. Are TOC and Six Sigma really different? If so, discuss the differences. Which of the two philosophies do you prefer for your company? Why?
(http://mhlnews.com/facilities-management/competition-or-complement-six-sigma-and-toc)
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Solution Summary
The answer to this problem explains the theory of constraints. The references related to the answer are also included.
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1. The theory of constraints can be applied to the service operations. The theory of constraints focuses on the constraints that are holding the operations back. These are bottlenecks. When the most important battlement is identified and dealt with the performance improves. In service operations customer participation is important. If there is a bottleneck that is adversely affecting the customer experience, TOC can help remove the bottleneck and improve customer experience. For example, long queues at a Starbucks location makes the customer experience unpleasant. The company can apply TOC to identify the bottlenecks that cause the long queues and take action to reduce the bottleneck. The theory of constraints can also help improve the availability of services to the consumers. There is simultaneity in creating services and its consumption. For example, when a company receives an order, immediately the courier company has to deliver the package to the customer. If the courier company has a bottleneck that delays delivery in certain locations, the theory of constraints can be applied to remove or reduce the bottleneck.
One problem with services operations is the perish-ability of services. The services that are not sold perish. The theory of ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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