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Baker's approach to knowledge management

* How did Baker's approach to knowledge management contribute to the evolution and success of Firefox?

* Structure your paper clearly, and be sure to apply concepts from as many of the required background readings as possible to your analysis and to support your arguments. You are also encouraged to incorporate any relevant concepts and readings from previous modules of this course that may apply.

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* How did Baker's approach to knowledge management contribute to the evolution and success of Firefox?

* Structure your paper clearly, and be sure to apply concepts from as many of the required background readings as possible to your analysis and to support your arguments. You are also encouraged to incorporate any relevant concepts and readings from previous modules of this course that may apply.

Mitchell Baker's approach to knowledge management begins with the culture of Mozilla. This is a culture that supports competence, innovation and creativity. Originality is encouraged, rewarded and harnessed to meet the objectives of the company. Her approach is self effacing; the title of Chief Lizard Wrangler communicates a desire to be one among the developers. The concept of community means communicating as equals. Her constant efforts to control the influence of her managers are an effort to ensure that they do not abandon their participatory style of management.
The intellectual assets of Mozilla are the volunteers and Mitchell Baker constantly tries to use these intellectual assets to realize the goals of Mozilla. Mozilla has used the best practices in developing Firefox. It has examined the problems users faced with Internet Explorer and has tried to plug in its loopholes. Firefox was launched when Internet Explorer was in a particularly vulnerable position. It had been hard hit by a number of viruses and users welcomed the idea of using a browser that would be relatively resistant to spy ware and viruses.
Mitchell Baker used benchmarking when she sought improvements on the previous versions of the browser. Her knowledge management organization was one that encouraged transparency and marketed open source software. On ...

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