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Internal complaints

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Discuss how can an organization best use its internal complaint process to forego the need for external resolution? When might a professional moderation be useful? Provide an example.

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This solution provides information about how an organization can use an internal complaint procedure to resolve problems within the organization. Further, it discusses the use of moderators.

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An organization can best use its internal complaint process to forego the need for external resolution if the organization and its employees take the complaint process seriously. It is important that an organization has a confidential process that an employee can respond to. Many times an employee just wants to have their voice heard, no matter how minor or major the complaint. It is important that every complaint is reviewed, investigated, and ...

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