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What is Outsourcing?

The 2005 article "Upgrades: Without Downtime lists seven tips of easing the pain of upgrading. Select three tips, and explain why they are important.

When does it make sense to outsource - specifically the maintenance and support of an application system?

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The 2005 article "Upgrades: Without Downtime lists seven tips of easing the pain of upgrading. Select three tips, and explain why they are important.

Three important tips are:

1) Proper planning
In the article the author has emphasized on proper planning and never rush and cut down the planning phase. There must be enough flexibility in the planning so that there can be upgradation and modification as per changes in technology and environment.
2) Minimizing disruption
The user disruption should be minimized and for that understanding the network, communicating
with the users and smooth coordination with different business units is required.
3) Phased roll out
This will help in avoiding the pitfalls to whole project and will limit the negative consequences. This will become an iterative process and will help in continuous improvement.
http://en.allexperts.com/q/Geography-1729/Intro-System-Anaylsis-Design.htm

When does it make sense to outsource - specifically the maintenance and support of an application system?
Outsourcing is the delegation or transfer of non core processes/operations and tasks to a third party, so that an organization can focus on its core activities. It results in cost savings and improves the operating efficiency of the organizations.

Krajewski and Ritzman (2002) ...

Solution Summary

The solution discusses what makes outsourcing practical and its application in the system.

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