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Using the Riordan Manufacturing Service Request SR-rm-004 form (PASTED BELOW), prepare a paper that accomplishes the items listed below.
Please see ** ATTACHED ** Scenario for complete details!!
Please ignore the "Expected Results/Impact when completed" section in the service request; instead focus the paper on the IT scope and proposal addressing the items listed below.
Explain the scope and feasibility of the project (What needs to be created or changed from an IT system perspective).
Describe the requirements-gathering techniques and methods you would propose to use for the project. Describe the specific analysis methods which will be used to determine the user requirements.
Identify the key factors or technique you will use to verify the requirements are successfully gathered.
Service Request SR-rm-004
Analyze HR System
Organization: Riordan Manufacturing
Locations: All Plant Locations
Requester: Hugh McCauley, COO
Description of Request:
Analyze the HR system to integrate the existing variety of tools in use today into a single integrated application.
Background of Request:
We would like to take advantage of a more sophisticated, state-of-the art, information systems technology in our Human Resources department.
Expected Results/Impact when completed:
Define the business requirements for the development of an HR system to support the objective of this request. Create a detailed project plan that provides a list of all the tasks, resources, schedule and budget required to complete the project. The project should be completed in approximately six months, so the new system can be utilized in the second quarter of next year
Riordan Manufacturing, Inc. is an industry leader in the field of plastic injection molding. With state-of-the art design capabilities, we create innovative plastic designs that have earned international acclaim. Attention to detail, extreme precision and enthusiastic quality control are the hallmarks of Riordan Manufacturing. With facilities in San Jose, California, Albany, Georgia, Pontiac, Michigan and Hangzhou, China, we have the capacity to fulfill your unique needs. Riordan Manufacturing is wholly owned by Riordan Industries, a Fortune 1000 enterprise.
Some of our products ...
? Plastic Bottles
? Fans - All sizes
? Heart Valves
? Medical Stents
? Custom Plastic Parts
SALES AND MARKETING
The firm is attempting to consolidate customer information to deliver better value to the customer. The firm has historical records in many disparate databases, as well as in paper files and microfiche. Below is a listing of information the firm has available to consolidate into a CRM system.
Riordan has a system to track historical sales. In the past, most sales data was recorded using paper and pencil. In the last few years, the firm has managed the information electronically. Information available includes the following:
? Dates including order, delivery, and payment dates by order.
? Unit and dollar volume of each product including plastic bottles, fans, heart valves, medical stents, and custom plastic parts rolled up to be examined by product group and customer.
? Sales by customer to include price paid, cost, margin, and discount given.
Files of Past Marketing Research, Marketing Plans, and Design Awards
The marketing organization wants to build on past knowledge. As a result, past marketing plans and results from past market research studies are stored in a file cabinet in the marketing department. The firm has a showcase in the lobby to display the various design awards earned. The firm is assessing the possibility of hiring a part-time college student to scan the documents electronically.
The company has 15 - 20 major customers, including a government contract for fans. The firm has 12 minor customers. Each member of the sales force maintains his/her own set of customer records using a variety of tools. Some sales team members use paper and pencil, others sales management software such as Act, and others a hybrid. In order to better understand and anticipate customer needs, the firm is evaluating a new integrated customer management system to accompany the new team selling approach that will be soon rolled out.
The production plan maintains records of the number of units produced of each item by shift, which can be rolled up to the product group and year.
Profit and Loss Statements by Item and Group
The marketing department, with the support of the finance and production departments, maintains profit and loss statements, by item and by group.
The firm has historical and current annual budget allocations for marketing communications and marketing research.
Marketing Communications activities include:
? Sales force promotions
? Price / volume discounts to key accounts
? Public relations
? Brand development
? Tradeshows, events, and sponsorships
? Customer user group underwriting
? Literature and other collateral material
Marketing Research expenditures include:
? Market size / opportunity studies
? Customer focus groups
? Brand development research
Marketing Budget Anticipated Results
Two year plan to reach the $50 million revenue mark. This objective was developed collaboratively with Dr. Riordan along with the executive team. It incorporates the input of the line managers closest to the day-to-day operations. The objective will be achieved through:
? Increased sales to existing customers by increasing sales force promotions, price discounts, and customer user group services.
? Expanded sales to new customers by implementing public relations activities, trade shows, brand development and sales force promotions.
Riordan Manufacturing Service, Inc.: Analyzing Human Resource System
As a result of the dynamism of an organization's business environment, there is a need for that entity to adopt not only to the current environment, but also to perceived changes and trends in that environment in the near future. Otherwise, the business firm risks becoming obsolete in the market place. Like products, the obsolescence of a firm will forced it from the competition and market.
Scope of the Project
Given the more sophisticated, state of the art, information systems and technology in the market, Riordan Manufacturing is interested in exploring hoe these systems and technologies can benefit and integrated into the existing systems and processes of the organization, particularly it Human Resource department.
Given these parameters, the Information Technology department has to include the following in analyzing the human resource information technology systems:
1. Data migration issues from the old systems to the new systems
2. Data integration issues of the new system
3. Whether to develop the technology in-house
4. If the technology is to be sourced externally, the after sales support requirements from the ...
The expert uses Riordan Manufacturing Service Request form to describe the specific analysis methods.
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