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Competency Frameworks

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What do you see as a major problem in constructing a competency framework? Do you find these frameworks used regularly in your industry or culture( Europe or Middle East )?

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One of the major problems in constructing a competency framework is to describe an ideal set of behaviors and traits for any particular role. A firm may use a pre-set list of common standard competencies, or may create a general organizational framework, however, the task of customizing these competencies to individual roles is the work of the direct line supervisor of the employee. Ideally, the supervisor should sit with each employee working with him, ...

Solution Summary

An ideal set of behaviors and traits for any particular role is discussed step-by-step in this solution. The response also has the sources used.

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Competency Framework and Performance Appraisal Form

Chic, Smart & Trendy (Fz) l.L.C. is a Dubai based company dealing in ready made garments, accessories and footwear for men, woman and children for all ages. It has over 25 retail stores across U.A.E. and employees around 800 Staff. Now imagine you are the HR Manager of this company, You want to introduce a competency based Performance Management System in your company for which you must obtain the approval of your company's CEO.

Q1) How will you convince your CEO on the need to introduce such a Performance Management System in your company?

Q2) List 5 Competencies that are most appropriate for the role of a Showroom Salesman / Saleswoman, describing effective and in-effective demonstrated behaviors for each competency.

Q3) Prepare a Performance Appraisal Form for a Showroom Sales man / Sales woman, incorporating these 5 critical competencies.

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