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Case scenario:

My CEO wants to know why expensive IT software/hardware are needed in the retail store. He says "Why can't we just have trucks bring the products to the back door, we stock them on the shelves and sell them at the front door with just cash registers? What will IT do for us that?"

If you were the CIO, how would you answer and why? Please provide specific IT items as example.

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Solution Summary

My CEO wants to know why expensive IT software/hardware are needed in the retail store. He says "Why can't we just have trucks bring the products to the back door, we stock them on the shelves and sell them at the front door with just cash registers? What will IT do for us that?"

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Expensive IT software/hardware is needed in the retail store to make the operations more efficient, smooth and productive and to improve customer service and quality of operations. As a CIO, I would explain CEO that implementation of modern software tools and hardware will enable the store to manage its operations in a more efficient manner, resulting in improved operating ...

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Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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