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Governance and Trust

How crucial is trust to your company or organization? How does governance play a part in developing trust? What approach discussed either in the lecture or in the text enhances a company's ethical standing?
1-2 sentence

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How crucial is trust to your company or organization?

Trust is incredibly important to a management team's credibility since without trust there is no credibility and without credibility personal accountability and results suffer. Trust builds from the top down so it is important that it starts from the top management team in order for it to be followed by the subordinates. If there is no trust for management, there will be invariable trust issues which ultimately reach frontline workers and the customers that they serve and the end result is a diminished customer experience, missed opportunities, higher employee turnover and disengagement, the loss of customers and eventually revenue, and disappointing bottom line results.

How does governance play a part in developing trust?

Managers are initiators of trust and it is essential that they ...

Solution Summary

The solution discusses how crucial trust is to an organization; how governance play a part in developing trust and the approach that enhances a company's ethical standing. References included.

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