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    AT&T Case study

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    Solve the questions of the case study which is attached.

    1: What are the important differences between the classical school of management (including tylorism) and the human relation school (in chapter 2 in the book ) ?

    2: In the AT&T case, which approach to management do you believe is used ?

    3: Do you think AT&T's success is due to it's focus in being a product leader, operational excellence, or customer service ?

    The book for this course is organizational behaviour. 4th edition . Ian Brooks

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    https://brainmass.com/business/customer-relationship-management/atandt-case-study-528808

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    1 : What are the important differences between the classical school of management (including tylorism) and the human relation school (in chapter 2 in the book)?
    The important differences between the classical school of management and the human relations school are that the classical school emphasized scientific and efficient approach to managing work. The human relation school focused on human behavior and attitudes as well as tried to motivate workers to achieve the very best they could at work. The human relation school is responsible for improvements in job design and efforts to increase job satisfaction. The ...

    Solution Summary

    The response provides you a structured explanation of different approaches to management in the context of a case study. It also gives you the relevant references.

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