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Consensus Decision Making

You just got off the phone with Bud, following a similar call with Betty. They are both concerned that the position will be filled with someone outside the Chicago office. They really want to have their teams more involved in the project and feel this is an excellent opportunity for one of their people to step up. However, having someone from the Little Rock or Boulder office on the project really reduces the representation from Chicago. (You made a very strong effort at staffing the team equally, and this would change that, giving one location more people than the other locations.) You are leaning toward having Cathy on the project team because of her past experience and that would not adversely impact the project much.

Task:
Prepare an e-mail that you will send to Katy for her feedback.
Describe the situation and your concerns.
Present your recommendation of Cathy and explain your reasons.
Describe the reactions that you anticipate from Betty and Bud.
How will you work on getting them to agree on the choice? Identify motivational issues that may arise from your choice.

Objective:
Explain consensus decision-making and how to manage agreement.
Recognize and be able to apply approaches to conflict management.
Develop and staff project organization structures.

Solution Preview

Hi,

This question is fairly straightforward, and most of the information comes from the scenario. Let's take a closer look at each section and possible information to consider, which you can then draw on for your final e-mail.

1. Prepare an e-mail that you will send to Katy for her feedback.

Dear Katy,

I have a situation that I would like to discuss with you and would appreciate your feedback.

2. Describe the situation and your concerns.

Specifically, there is a position that needs to be filled on a team project. Although I have been considering having Cathy on the project team because of her past experience, there are also some concerns to consider.

I have had some resistance from employees from other offices. For example, I just got off the phone with Bud, following a similar call with Betty. They are both concerned that the position will be filled with someone outside the Chicago office. They really want to have their teams more involved in the project and feel this is an excellent opportunity for one of their people to step up. However, having someone from the Little Rock or Boulder office on the project really reduces the representation from Chicago. I have always made a very strong effort at staffing the team equally, and this would change that, giving one location more people than the other locations.

3. Present your recommendation of Cathy and explain your reasons.

However, I have still been leaning toward recommending Cathy for the ...

Solution Summary

In reference to the scenario, this solution provides assistance in preparing an e-mail that you will send to Katy for her feedback including several factors, e.g. describe the situation and your concerns, recommendation of Cathy, the reactions that you anticipate from Betty and Bud, how you will work on getting them to agree on the choice and motivational issues that may arise from your choice.

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