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California Health Insurance Exchange Website

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Browse the California Health Insurance Exchange website, Covered California, in this week's Learning Resources.
Consider that states are supposed to make these websites user-friendly and appropriate for a person who reads at the eighth-grade level (the typical U.S. public health standard). Reflect on your own experiences in accessing the state exchanges. It may also be helpful to get some additional feedback from friends or family members (not in the health care business) to ascertain their impressions of the websites you are evaluating. Consider the following:

• The average American's health care literacy; in other words, can they comprehend what they are reading on these sites to make an informed choice?
• What are your impressions? Is the site user-friendly? Is it easily accessible?
• What about support for people with disabilities?
As you evaluate California Health Insurance Exchange website, be sure to look at the "2015 Covered California Shop and Compare Tool" section of the site.

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Solution Summary

The response provides you a structured analysis of California Health Insurance Exchange website . It also gives you the relevant references.

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I have seen the California Health Insurance Exchange site and the site can be comprehended by an average American. Navigation is easy to find and similar to normal websites. The page names are simple and concise. For example, "need coverage" allows a person to reach "private health insurance" fairly easily. The image on the home page is professional and relevant. However, once a person clicks on a link such as private health insurance, he is directed to a page where there is a list of emblems and names of health insurers. The page also contains Patient Centered Benefit design. This is difficult for an average American to understand. Apart from that the website indicates where a person is, there is a search bar, and contact information. This makes it possible to navigate the website and understand where a person is. ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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