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Ethics Policy

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Ethical describes the company's internal "do" and "do not" policies.

Regulatory describes the regulations for a particular field; what the associations believe is okay or not okay. This may include global governing bodies and boards such as the bar association for lawyers and medical associations for doctors.

Legal describes what governments deem as appropriate, or not; for example, how to deal with proprietary information. Laws many times go hand in hand with ethics.

Research various companies' ethics policies, regulations, and laws for sales and then create an ethics policy that encompasses all three for your sales department. Including how the policy will be implemented, monitored, and evaluated.

Topics should include, but not be limited to:

Personal ethics for example, using supplies and computers for personal use.

Private ethics for example, not share customer information, act ethically in workplace, information as proprietary, and so on.

Use at least two resources to create your ethics policy.

Some info on the Company we are developing the ethics policy for:

The company is a manufacturer of refrigerated cases for the retail and grocery market. Here is some information that you need to know about the company:
There is one corporate office and manufacturing plant based in Michigan, with a total of 100 total employees.

There are regionally based locations, which currently cover six Midwestern states:
Minnesota.
Wisconsin.
Michigan.
Illinois.
Indiana.
Ohio.

Currently there is one sales manager (you) and 12 sales representatives.
The sales representative territory is set up geographically with two representatives per state.
Compensation is based on a salary of $25,000 per year, plus a yearly bonus.

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Solution Preview

Ethics Policy for Sales People:
Step 1
The company has adopted this Ethics Policy for Sales Representatives and all employees in the sales department. Each person in the sales department will be responsible for complying with this Ethics Policy. If any sales person believes that a prohibited ac under this Ethics Policy has occurred then he or she shall promptly report such a belief to the sales manager. The sales manager or at any other person appointed at the discretion of the manager will investigate any such reported prohibited act without the knowledge of the Sales Representative under investigation. If the report of such investigation indicates a violation of the Ethics Policy and the sales manager determines that such an act represents a violation of the Ethics Policy, disciplinary action will be taken to the extent required by the sales manager and the company.
Every Sales Representative has the duty to avoid sales, or financial interests, or relationships which conflict with the interest of the Company. He must avoid conflict of interest or the appearance of a conflict of interest and must report it to the sales manager (a).

Step 2
Conduct of Sales and Equitable Dealing:
No Sales Representative shall:
Compete with the company by giving service to a competitor as an employee, representative, or agent.
Shall profit or assist others to profit by providing company confidential information or business opportunities that are available because of the Sales Representative position with the company.
Take unfair advantage of any ...

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HR Management: Developing an Ethics Policy

You are the newly hired Human Resources Manager for Thompson-Pritchett, Inc., a customer service and sales organization that has been in operation for two years. You were hired to develop a fully functioning Human Resources department which will provide enhanced HR services for the 150 employees and the leadership team. Over the past two years, the human resources functions have been spread among several individuals within the organization, including an administrative position which processed paperwork and the management team which typically handled their own human resources issues.

The CEO recognized the need to bring in an HR professional who will provide more strategic support for the organization to help them with their aggressive expansion goals. You are aware that there may be initial resistance from the management team; therefore, you plan to schedule one-on-one meetings with each manager, where you will get to know their leadership styles, department functions, as well as their needs and challenges. You also plan to hold communication sessions with employees to introduce yourself and discuss your role in helping them with HR needs they may have. You realize that trust is earned, and it may take some time for the management team and employees to feel comfortable with you. You are prepared for this!

Before you can begin addressing organizational issues, it will be important to engage in an organizational analysis to find out where things currently stand. This process consists of familiarizing yourself with the company background and assessing existing challenges and issues. Part of this process may include what is referred to as SWOT analysis-identifying the strengths, weakness, opportunities, and current threats with regard to human resources areas. This type of analysis provides the foundation from which to begin to formulate recommendations.

The critical areas in which you intend to focus initially include staffing, policy review, training, performance management, pay practices, benefits, career development/recognition, and retention. You are aware that with the HR functions spread among several individuals within the organization, procedures and policies are inconsistent within the organization. Through the centralization of these functions under the "HR umbrella," consistency should be restored.

You are very much aware that any initiatives you recommend must be tied to the corporate goals and designed to support the CEO's vision for the company. If you are to successfully align yourself as a true business partner, you will need to be prepared to provide financial data and other concrete figures to support your recommendations. For example, in your brief time with the company you quickly recognized an issue with employee turnover. You know that in presenting recommendations for addressing turnover, you will need to show the financial benefit to the company and how a reduction in turnover can lead to an increase in productivity and reduced expenditures. Demonstrating the return on investment for your recommendations will be key.

Additionally, with all strategies and policies you recommend, you will keep in mind the culture and ethical values of the company and how you can help to support those values through your recommendations. HR policy can either detract from or enhance company performance. You intend to demonstrate, through your recommendations, that you are a strategic business partner focused on helping the company to achieve its goals and remain competitive.

You realize this will be a challenge and know that effective communication and relationship building will be critical and will help to facilitate the changes to be made. You have considered what will be required, and you are prepared and eager to make a difference!

Task:

1. Corporate ethics have been the focus of increased attention in recent years. Many companies have looked to their HR team to develop a comprehensive ethics policy. You have been asked to develop an ethics policy for Thompson-Pritchett, Inc. After meeting with the CEO, you learn that she would like the policy to cover the following: gifts from vendors, use of confidential information, and conflicts of interest. You take your challenge to an HR networking group. Share your thoughts on the value of an ethics policy to ensure legal and ethical standards are maintained. What measures do you feel should be taken to ensure the policy is enforced? Do you feel there are issues to be considered with implementing an ethics policy? If so, what are they?

As a second step of this assignment, develop a sample policy to be presented to the CEO. Come to a consensus on the parameters of the policies and a communication plan.

2. Delegate parts of the policy and communication plan.

I need help, ideas and suggestions to get me started. I am lost in terms of where to begin. Any help would be appreciated.

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