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Ethics article - Employee discriminated against

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In this paper, identify the ground rules manifested in the situation, as well as which ethics theories apply. What seems to be the basis of the issue? What ethical change, deficiency, or conflict brought it about? How did the organizational leadership come into play? Then, propose a plan for revising the ethical standards and the communication of these standards in order to resolve the issue.
I need help with an introduction/conclusion and writing about the basis of the issue (Employee discriminated against due to race/accent)
I only need around 125 words apiece for the intro and conclusion and around 175 for the issue listed. I am stuck on these parts. Thanks for the help.

The article is below.

Call center to pay $62,000 in discrimination suit
The Associated Press

A Phoenix-area call center company has been ordered to pay $62,000 and take action to prevent workplace discrimination in a settlement reached with a former employee who claimed she was fired because of her East Indian ancestry.
The federal Equal Employment Opportunity Commission had filed a lawsuit against National Processing Management Group Acquisition Sub, LLC ? claiming the company violated the civil rights of Sabira Rana, who was fired in November 2004.
A U.S. District Court judge approved the settlement Tuesday.
According to the settlement, NPMG must make the payment and send an apology letter to Rana plus provide annual, anti-discrimination training to managers and other employees for three years.
The company, which specializes in credit-card processing, was located in Phoenix in 2004 but has since moved to Ahwatukee Foothills.
Diana Chen, attorney for EEOC, said NPMG fired Rana after one day on the job after hearing her East Indian accent and determining that she would not be able to function in her job.
"Ms. Rana could have communicated well," said Chen, adding that Rana was "absolutely fluent" in English.
Attorneys for NPMG did not immediately return a call Thursday seeking comment on the settlement.

http://www.tucsoncitizen.com/ss/workplace_issues/82332.php

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Sabira a Phoenix call center employee was discharged because of her East Indian origin and accent. The complaint was taken up with the federal Equal Employment Opportunity Commission. The EEOC awarded a settlement of $62,000 to Sabira. In a lawsuit filed by the EEOC against the employer, the National Processing Management Group Acquisition Sub, LLC -, in the US District Court, the settlement was approved. There was a conflict in the call center between the need to avoid an employee with a difficult to understand accent and the need to comply with the law. The NPMG gave precedence to business expediency, acted unethically and are now compelled to pay the price.

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