Purchase Solution

upcoming fix

Not what you're looking for?

Ask Custom Question

Minor Changes?Big Risk, a Tale of Woe!
A large and very well known healthcare organization sported a very large mainframe infrastructure to run the software to support its patient care function. This consisted of billing, patient records, administrative software, and 150 applications to support general practice. Now, it is very common to receive upgrades continually for this software. This discussion question will be used to analyze the concept of risk and the need for planning strategies to minimize risks to the organization.

In this scenario, one particular upgrade, or, as Information Technology (IT) folks call it in the trade, code fix, created a significant problem that prompted a process change that made subsequent code fixes into mini-projects themselves. At this time, the primary actions around implementing these code fixes were cursory testing to make sure the software didn't break the system and then coordinating a time to implement it into production (live environment). This code fix to the billing system was one of the many that came through.

The fix was implemented at midnight on a Tuesday and became a colossal failure. The billing system was so broken that workers were sent home for 3 days because there was no work for them. The estimated loss in revenues during this period of 3 days until the system could be brought back online exceeded $1 million dollars per day. The vendor was immediately involved, and the organization requested a fix for the fix.

As a new project analyst that started work 3 weeks prior to this event and being a very bright individual, you are instructed to spearhead the new fix coming to fix the system and to ensure that no future problems like this occur again.

What are your first steps? How would you plan to handle this upcoming fix? How would you plan for handling the potential risk with this planned fix?

Purchase this Solution

Solution Summary

Risk Management - A large and very well known healthcare organization sported a very large mainframe infrastructure

Solution Preview

My first step will be to analyze the impact of the new fix on the overall processes, systems or tasks. In other words, I will analyze the impact of this fix on various functions or activities in the organization. Further, I will also look into the estimated time required to complete this fix.

This information will be collected in close consultation with ...

Solution provided by:
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
Recent Feedback
  • "Thank you. "
  • "Thank you"
  • "Thank you. I got 20/20 last week for my discussion you help me out with."
  • "Thank you. Great Job. "
  • "Thank you. Great Job. "
Purchase this Solution


Free BrainMass Quizzes
Business Ethics Awareness Strategy

This quiz is designed to assess your current ability for determining the characteristics of ethical behavior. It is essential that leaders, managers, and employees are able to distinguish between positive and negative ethical behavior. The quicker you assess a person's ethical tendency, the awareness empowers you to develop a strategy on how to interact with them.

Paradigms and Frameworks of Management Research

This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

Organizational Behavior (OB)

The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.

Marketing Research and Forecasting

The following quiz will assess your ability to identify steps in the marketing research process. Understanding this information will provide fundamental knowledge related to marketing research.