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Organizing and Delegating in a shoe store

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Imagine yourself in the role of supervisor of a shoe store. You have two assistant or shift managers, who also sell on the floor but have authority only when you are not present, and seven salesclerks, who work various schedules on the floor. The store is not unionized. You have just arrived back from three days at the company headquarters and are faced with the following list of items in your in-basket:

1. Two applications for jobs (no positions open right now).
2. A note to call Mary (salesclerk) about vacation schedule.
3. A notice that the mall will be changing hours for the upcoming holiday and requesting notice of store plans.
4. A customer complaint regarding product quality.
5. Four shipping receipts indicating that about 130 pairs of shoes have been delivered and need to be stocked.
6. Bids from three companies responding to requests for bids on a cash register system (each store chooses its own).
7. A notice from the fire department of an impending inspection.
8. A note that the rest room is out of order

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Solution Summary

Imagine yourself in the role of supervisor of a shoe store. You have two assistant or shift managers, who also sell on the floor but have authority only when you are not present, and seven salesclerks, who work various schedules on the floor. The store is not unionized. You have just arrived back from three days at the company headquarters and are faced with the following list of items in your in-basket: All answers will be given to you with much detail!

1. Two applications for jobs (no positions open right now).
2. A note to call Mary (salesclerk) about vacation schedule.
3. A notice that the mall will be changing hours for the upcoming holiday and requesting notice of store plans.
4. A customer complaint regarding product quality.
5. Four shipping receipts indicating that about 130 pairs of shoes have been delivered and need to be stocked.
6. Bids from three companies responding to requests for bids on a cash register system (each store chooses its own).
7. A notice from the fire department of an impending inspection.
8. A note that the rest room is out of order

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I would take care of # 8 first (if I couldn't fix it myself) and see if a call had been made to have a plumber come in and fix it (it better have, there were shift managers working while I was gone). If a call wasn't made I'd ensure one was made to have this fixed ASAP. In the meantime, remind the employees and put a sign up as well that we need to use the mall lavatories until fixed. This would be done of course after safety was ensured. Next, have trained employees check and go over all things for fire inspection (it is slow when we first come in), then check to see when the shoes came in and see why they weren't stocked more (if this is true, and start having all available employees stock them. ...

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