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    Reliability in health care

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    Assess the health organization in which you work or one with which you are familiar, and describe how staffing and scheduling processes in particular make your organization a high-reliability organization. Then, evaluate any areas that may need improvement, and recommend steps for improvement.

    In your evaluation and recommendation, consider the requirements and standards in becoming a highly reliable organization. Do these standards hinder or improve the quality of care? Justify your rationale.
    Support your response by identifying and explaining key points and/or examples presented in the Learning Resources.

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    Solution Preview

    The health organization that I am familiar with is one in which small operations are carried out on patients if required. There is no hospitalization, and the patient is discharged thirty minutes after the operation.
    The work process is that the patient takes an appointment, the receptionist checks for doctor. The patient consults with the doctor. if the patient needs to be operated on, the patient undergoes operation by a surgeon. if the patient feels ok after the operation, she is discharged. if the patient is not ok after the operation, the patient once again consults with the doctor. After consultation and advice the patient is discharged.
    The staffing and scheduling process makes my organization highly reliable. The key staff members are the receptionist, the nurses, the doctor(s), and the surgeon. The scheduling of patients is done by the receptionist. Based on her experience, she schedules patients so that there is a mix of patients who require surgery and patients who do not require surgery. Typically, she schedules two patients who may require surgery at the beginning of the day. The objective is to use the services of the surgeon to the fullest. Next, she mixes patients who on the basis of their history may ...

    Solution Summary

    The answer to this problem explains how staffing and scheduling makes my health organization highly-reliable. The references related to the answer are also included.