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1. Many organizations offer a combination of goods and services to their customers. There are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?

2. Why is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what action could the manager take to increase the probability of achieving a match?

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There are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?

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Production of goods and delivery of services are different from each other in the sense that goods are not produced and consumed at the same time whereas services are produced and consumed or delivered at the same time, making it imperative for managers and operational guys to keep a close eye on the quality of the services being delivered. In the ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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