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Problem Solving: Complaints

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The operations manger of a firm that produces frozen dinners had received numerous complaints from supermarkets about the firm's Chick-n-Gravey dinners. The manager then asked her assistant, Ann, to investigate the matter and report her recommendations.

Ann's first task was to determine what problems were generating the complaints.

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Solution Summary

This solution is based upon a case study involving customer complaints regarding a particular product. The solution offers a practical method to investigate and resolve the complaints.

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As your post does not ask a specific question, I will assume you are seekine next steps following Ann's first task. It is my recommendation that following Ann's assessment of the complaints, she should meet with the production manager to further discuss ...

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