How you would measure productivity in a job or task? (You write some software as a software developer.) Al Bundy might say, "I sold shoes and had a few productivity measures: Shoes sold / hours paid. We also measured sales dollars divided by cost of labor; Sales divided by # of employees; Specific employees were measured by dividing their number of sales by the hours they worked and their sales dollars as a percent of their paid hours."© BrainMass Inc. brainmass.com June 4, 2020, 3:06 am ad1c9bdddf
I would measure productivity of a customer service rep by taking hours logged onto their computer (essentially this is their time card), divided by number of calls successfully taken (without customer complaints ...
The expert examines measuring job productivity.