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Measuring Job Productivity

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How you would measure productivity in a job or task? (You write some software as a software developer.) Al Bundy might say, "I sold shoes and had a few productivity measures: Shoes sold / hours paid. We also measured sales dollars divided by cost of labor; Sales divided by # of employees; Specific employees were measured by dividing their number of sales by the hours they worked and their sales dollars as a percent of their paid hours."

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The expert examines measuring job productivity.

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I would measure productivity of a customer service rep by taking hours logged onto their computer (essentially this is their time card), divided by number of calls successfully taken (without customer complaints ...

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