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Managing Responsibility in the Quality Movement

Solution explores the article, "Managing Responsibility: What Can Be Learned From the Quality Movement?" By: Sandra Waddock and Charles Bodwell. The following questions are discussed in light of the article:

- What does this article tell us about quality and responsibility management and how we can integrate this into organizational processes?
- What can we ascertain from the reading that does not appear value added?
- What company can improve responsibility management by improving quality management? How can this be done? Provide examples and research to support your thinking.

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Managing Responsibility

- What does this article tell us about quality and responsibility management and how we can integrate this into organizational processes?

In terms of quality, the article tells us that, "companies cannot compete successfully without paying close attention to the quality of their products and services." With regards to responsibility management, it is said that, "Corporate responsibility is defined as the ways in which a company's operating practices (policies, processes, and procedures) affect its stakeholders, and the natural environment. Demands for enhanced corporate responsibility come from corporate critics, social investors, activists, and, increasingly customers who claim to assess corporate responsibility when making purchasing decisions. These demands go beyond product/service quality to focus on areas such as labor standards, environmental sustainability, financial and accounting reporting, procurement, supplier relations, environmental practices, and supply chain management."

Quality and responsibility management can be integrated into organizational processes.by considering quality and responsibility before all else. For example, according to MIT, "activities like making a decision or approving an application are parts of many organizational processes."
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Solution Summary

This solution answers 3 questions addressing responsibility management, organization process and quality management based on Sandra Waddock's "Managing Responsibility: What Can Be Learned From the Quality Movement?"

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