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As the facilities manager, your GM has brought to your attention several complaints from guests about the lighting in their rooms. What can you do to reduce guest complaints? Additionally, your GM wants to know what you can do to improve the lighting in the restaurant area.

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The solution discusses questions regarding hotel operations and facility management.

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In order to reduce lighting related complaints, the first step will be to conduct a full audit of the existing lightings in all the rooms to ensure that all lighting related infrastructure is in proper condition. All malfunctioning units should be immediately repaired or replaced. Secondly, it should be ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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