Purchase Solution

Communication Management and Gifts

Not what you're looking for?

Ask Custom Question

In your office, a customer comes to give you some "gift", such as a laptop, watch or products from his/her factory. Will you accept it or refuse it? Will it upset him.

How to communicate with the customer without damage your business relationship?

Purchase this Solution
Solution Summary

This solution discusses customer communication.

Solution Preview

If a customer brought me a "gift" such as a laptop, if I am still providing services for the customer and receiving compensation for the same, I think that it would be inappropriate to accept the gift. ...

Purchase this Solution
Free BrainMass Quizzes
Managing the Older Worker

This quiz will let you know some of the basics of dealing with older workers. This is increasingly important for managers and human resource workers as many countries are facing an increase in older people in the workforce

Organizational Behavior (OB)

The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.

Writing Business Plans

This quiz will test your understanding of how to write good business plans, the usual components of a good plan, purposes, terms, and writing style tips.

SWOT

This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.

Accounting: Statement of Cash flows

This quiz tests your knowledge of the components of the statements of cash flows and the methods used to determine cash flows.

View More Free Quizzes
Related BrainMass Solutions

  • Eight Cultural Differences in the Workplace

    Degree of formality in the communication Certain cultures are very formal and consider it disrespectful when emails, memos, or verbal communication from management or between co-workers is too "familiar."

  • Intercultural Communication Encounter: China and The USA

    464919 Intercultural Communication Encounter: China and The USA Knowing details about the culture of a prospective international client before a meeting assures a successful intercultural communication encounter.

  • Corporate Ethics HR Management

    Come to consensus on the parameters of the policies and a communication plan. The following will assist you in your studies.

  • Business and Cultura Practice in China

    Unlike many countries, the giving of gifts does not carry any negative connotations when doing business in China. Gifts should always be exchanged for celebrations, as thanks for assistance and even as a sweetener for future favors.

  • Best practices in Human Capital Development

    Training Off-the job training and on-the job training MPM Forecasting demand and supply of manpower in the organization Communication Effective upward and downward communication Motivation Performance appraisal, bonus, gifts, recreation (picnics

  • CEO minimizing unethical business and marketing practices

    Make specific policies about gifts, collusion, and conflicts of interest and put them in writing. Making these policies part of the corporate culture can help to eliminate the temptations that lead to unethical behaviors.

  • Principles and Practice

    CoE: ensure proper stewardship of all revenue sources, including timely reports on the use and management of such funds.

  • Culture and Management

    The Russians show emotion in communication; 2. The Russians exchange gifts to show the importance to the other party; 3. Communication should be to the point and should be understandable to every one. What do they think of the Americans?

  • Project Managements

    It is acceptable for members of staff to receive these gifts. Other than gifts of this kind all other gifts should be declined. This includes seasonal gifts from suppliers. All kind of hospitality provided by the suppliers will be declined.

View More Related Solutions