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Communication in the Workplace

How do leaders use communication to influence and persuade others? Think of someone you have known who is skilled in the art of persuasion. What makes this person an effective communicator?

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There are three effective ways to influence and persuade: Empathy, credibility, and listening. The people that I have experienced who are skilled in the art of persuasion have been people who are leaders. A good leader must always be able to empathize. Without empathy, a leader will not be able to put him or herself in someone's position. A good leader will often begin with a statement like this: "I know what you are experiencing, and at first the situation may not seem fair, but I'm here to clarify why these policies need to be ...

Solution Summary

Understand three qualities of how to become an effective communicator in the work place.