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System Implementation

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(a) For each of the observed reactions, indicate whether they are functional or dysfunctional behavioral responses. Explain your answer in each case.

(b) Assuming that one or more of the preceding were dysfunctional, recommend procedures the company could employ to eliminate the dysfunctional behavior and to prevent its recurrence.

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(a) For each of the observed reactions, indicate whether they are functional or dysfunctional behavioral responses. Explain your answer in each case.

(i) Many department heads would not act on certain reports during periods of peak activity. The department head would let these reports accumulate with the hope of catching up during a subsequent lull.
Dysfunctional behavioral response: The reason for this response is that the departmental heads need information the most during peak activity and reports are avoided. It means two things, these reports are not perceived to be very important and second the department heads will not be able to catch up with the reports.
(ii) Some department heads had so many reports that they did not act all on the information, or they made incorrect decisions because of misuse of the information.
Dysfunctional behavioral response: The reason is that there is a surfeit of reports and the departmental head is so overwhelmed by the volume that he makes decisions without using all relevant information. Incorrect decisions result.
(iii) Frequently, action required by the nature of the report data was not taken until the department head was reminded by someone who needed the ...

Solution provided by:
Hatim Baxamusa, MBA
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  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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