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Analysis of the outputs from a statistical software package

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30. There are four auto body shops in a community and all claim to promptly serve customers. To check if there is any difference in service, customers are randomly selected from each repair shop and their waiting times in days are recorded. The output from a statistical software package is:

Groups Count Sum Average Variance
Body Shop A 3 15.4 5.133333 0.323333
Body Shop B 4 32 8 1.433333
Body Shop C 5 25.2 5.04 0.748
Body Shop D 4 25.9 6.475 0.595833

Source of Variation SS df MS F p-value
Between Groups 23.37321 3 7.791069 9.612506 0.001632
Within Groups 9.726167 12 0.810514
Total 33.09938 15
Is there evidence to suggest a difference in the mean waiting times at the four body shops? Use the .05 significance level.
12. For many years TV executives used the guideline that 30 percent of the audience were watching each of the prime-time networks and 10 percent were watching cable stations on a weekday night. A random sample of 500 viewers in the Tampa-St. Petersburg, Florida, area last Monday night showed that 165 homes were tuned in to the ABC affiliate, 140 to the CBS affiliate, 125 to the NBC affiliate, and the remainder were viewing a cable station. At the .05 significance level, can we conclude that the guideline is still reasonable?
26. A study regarding the relationship between age and the amount of pressure sales personnel feel in relation to their jobs revealed the following sample information. At the .01 significance level, is there a relationship between job pressure and age?
Degree of Job Pressure
Age (years) Low Medium High
Less than 25 20 18 22
25 up to 40 50 46 44
40 up to 60 58 63 59
60 and older 34 43 43


Solution Summary

The solution contains detailed explanation of how to analyze the outputs from a statistical software package.