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About Memory and False Memory

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You are an organizational consultant. You have been invited to visit
A company to understand why they are having problems with growth and
Employee turnover. As part of your job, you interview senior
Managers. To your surprise, you get contradictory stories. It's obvious that
Managers have totally different recollections of events in this company.

Answer these THREE questions:

(a) Based on the reading, what might account for these differences? One of your
colleagues says, "I think there's a cover-up." Can you come up with alternative
explanations?

(b) How can you ask questions to minimize false memories?
Can you set up the interviews a certain way, word your questions
differently, or.... What do you think?

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Solution Summary

A discussion of what affects memory.

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(a) Based on the reading, what might account for these differences? One of your
colleagues says, "I think there's a cover-up." Can you come up with alternative
explanations?

I can say that false memory is most likely the culprit in this organization's situation. This is where the issue of getting contradictory stories from the managers comes from. The hippocampus is the area of the brain that stores memories. Therefore, from there comes the recollection of both true memories as well as false memories. With that said, memory can be influenced by two different factors: the processing of the information and the retrieval of the information. If the information is not processed correctly, of course the recollection of that information will be false. Likewise, the information may be processed correctly, and still come out false because of ...

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Carmel Philistin, MBA/HCM
Education
  • BA, Brooklyn College
  • MBA/HCM, Phoenix University
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