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HRM Practices at SEIIC evaluated

One often hears a CEO say, â??Our most important asset walks out the door every night.â? In Savannah Engineering, Inspection, and Insurance Company (SEIIC)â??s case this is literally true. The company relies on the knowledge and skills of its employees for its success. Without its human capital, the company has little to offer its customers. As noted in the introduction to the case, SEIIC has been experiencing difficulty in meeting customer service expectations and is experiencing problems with retaining some of its most valuable employees. As a part of your review of the companyâ??s HRM systems, you will need to examine the critical areas of training, performance management, and career management.

For each of the areas of training, performance management, and career management:

â?¢Identify at least three approaches or trends that relate to each of the three HRM areas. Provide a brief description and a note on the potential relevance of the approach and trend for each area.

â?¢Choose one of the approaches or trends to discuss in more detail and analyze and discuss the relevance to SEIICâ??s situation. Justify your answer with appropriate examples and reasoning.

Please include several resources and cite them. I will use this piece as part of my final research paper. It needs to be at least three pages and no more than five.

Please dont accept if you cant supply sources and at least three pages.

Solution Preview

For Savannah Engineering, Inspection, and Insurance Company (SEIIC), their focus on human resources systems and improving those systems will be critical to the companies continued success. Based on the data from the climate survey of the company, it is apparent that SEIIC has some serious internal and external issues to contend with.

First, the inability to meet customer demands is becoming increasingly difficult and for SEIIC, this trend has to be reversed or the business model will fail. The key to any business being successful revolves around keeping customers happy and offering them services that they enjoy which keeps them loyal to your product. This is especially true for SEIIC as their primary mission is to be a resource for people in the Engineering field. It is imperative that they maintain strong customer service relationships (Simms, 2009).

The second major issue facing SEIIC is the increasing loss of some of their most valuable employees. This loss of critical human capital is directly related to the customer service issues as well as the overall downturn in productivity seen by SEIIC, based on lack of resources as each team member leaves.

To remedy these two issues, SEIIC will need to focus on the three elements of their HRM program that directly relates to the problem. The three key areas of concentration will be on, Training, Performance management, and Career Management.

Training; The overall training program at SEIIC has become stagnant and needs a boost. In order to renew the vitality of the training systems, we will analyze three trends that can positively impact and improve employee training. These three training trends are:

1) Business focus Training:

The American Society for Training and Development conducted a 3 year study that evaluated the training programs of major corporations in America. What their case study results revealed was, the companies that spent above the industry averages on training had an 86% higher share holder return than the companies that spent the lowest amounts on training (Kroen, 2010).

For SEIIC, their lack of focus on their training budget and programs places them in the below average ...

Solution Summary

First, the inability to meet customer demands is becoming increasingly difficult and for SEIIC, this trend has to be reversed or the business model will fail. The key to any business being successful revolves around keeping customers happy and offering them services that they enjoy which keeps them loyal to your product. This is especially true for SEIIC as their primary mission is to be a resource for people in the Engineering field. It is imperative that they maintain strong customer service relationships (Simms, 2009).

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