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Uses case management software

Discuss how the corrections system uses case management software to more efficiently and safely handle prisoner rehabilitation and transfers. Explain what might happen if two prisoners from rival gangs were made cell mates at the local prison because of a file mix up.

Please provide references used.

Thank you for your assistance and time.

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Case management is a broad term, and the software tools that support it are specialized for each industry, often for each organization. The Case Management Society of America, for instance, which represents nearly 11,000 members in the health care industry, defines case management as "a collaborative process of planning, facilitation and advocacy for options and services to meet an individual's health needs."
Within the government, case management software could be used to streamline any workload that involves medical, legal, personnel or other case-based process.
Now it's extensively used ...

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This gives detailed explanation on uses case management software