Purchase Solution

Customer Service Output & Convenience Stores

Not what you're looking for?

Ask Custom Question

A convenience store chain attempts to be responsive and provide customers what they need,when they need it,where need it.What are some different ways that a convenience store supply chain can be responsive?What are some risks in each case? (Hint: You need to know or understand the Customer service output concept/word of responsiveness first to answer this question).

Purchase this Solution
Solution Summary

This solution discusses the ways in which a convenience store supply chain can be responsive to customer's needs. It discusses the risks in each case, and involves the concept of customer service output and word of responsiveness.

Solution Preview

A convenience store can be responsive in the following ways:
- Having stores located close to customers. This might be by locating stores within suburbs, downtown cities, or close to freeway on/off ramps. Risk to this is paying more money for facility, land, and higher upkeep

- Having product located in a manner based on need. Convenience stores put cigarettes and alcohol near front of store, not just because of value but also ease of shopping. Snack centers are also located close to check stand, as are snacks and other high impulse (and high margin) items. Risk can include not having customer ...

Solution provided by:
Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
Recent Feedback
  • "Thk u"
  • "Thank you!:)"
  • "Thank you!:)"
  • "Thank you!:)"
  • "Thank you!:)"
Purchase this Solution
Free BrainMass Quizzes
Lean your Process

This quiz will help you understand the basic concepts of Lean.

Managing the Older Worker

This quiz will let you know some of the basics of dealing with older workers. This is increasingly important for managers and human resource workers as many countries are facing an increase in older people in the workforce

Transformational Leadership

This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.

Balance Sheet

The Fundamental Classified Balance Sheet. What to know to make it easy.

IPOs

This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)

View More Free Quizzes
Related BrainMass Solutions

  • Channels provide five service outputs

    Spatial convenience is best exemplified in the popularity of convenience stores or quickie marts or Wal-Mart Super Centers. They all have high levels of spatial convenience.

  • Channels provide five service outputs

    Spatial convenience is best exemplified in the popularity of convenience stores or quickie marts or Wal-Mart Super Centers. They all have high levels of spatial convenience.

  • Ikea's positioning in US market

    Ikea should focus strongly on convenience and customer service and conduct extensive market research for ascertaining demand patterns in terms of design, customization needs and customer service expectations.

  • Price Comparison

    82840 Price Comparison "Select a common household product or service. Then select three different organizations that provide your selected product or service and compare the prices associated with your selected product or service.

  • Strategic Leadership and the Five Compass Model

    It is possible to service consumers through online and physical stores and keep a focus on price, selection, and convenience.

  • Devising Customer service standards

    Carefully structure a set of customer service standards for the company which encourage employees to provide the best customer service possible.

  • costs

    Convenience stores are looking at more competition from supermarkets, drugstores, and membership warehouse clubs, which have added gas pumps and quicker checkouts. Therefore, cost cuts are needed to increase convenience stores' competitive edge.

  • New Product Strategy: All Natural Energy Drink from Pepsi

    We will market directly to retail outlets, large chain stores, grocery stores, small convenience stores, and specialty stores that carry Pepsi products.

  • Perfectly Elastic demand and Equilibrium

    227338 Equilibrium Quantity and Prices Assume that the weekly supply of 16 oz bottles of soda at convenience stores in the Twin Cities of Minneapolis and St.

View More Related Solutions