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United States Postal Service: Mental Models/Mindsets

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Identify and explain how the four steps to change the mental models/mindsets can help the United States Postal Service

The text, "The Power of Impossible Thinking" by Wind, Crook, and Gunther (2005), describes four steps that individuals take when they want to change a mental model. First, individuals must understand their mental models. After recognizing their familiar thought patterns, the individual must test new approaches to the same situation. The person trying to make a change must overcome a variety of inhibitors to change, such as the expectations of others, lack of information, lack of trust, and the desire to hold on to the old patterns. Finally, the individual must implement the change in thinking patterns.

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This solution identifies and explains how the four steps to change the mental models/mindsets can help the United States Postal Service (USPS) with particular reference to step 1 and how it can help the USPS. This response is about 320 words.

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The United States Postal Service (USPS) started as a government-supported monopoly, but in 1970, it was mandated by Congress to breakeven and it also eliminated the agency's taxpayer subsidies. The USPS became self-sufficient in the early 1980's, but the result is that it has become more commercial and revenue-oriented. It has more stakeholders than other organizations and it provides products in several different markets, e.g., correspondence and transactions, international mail.

In the early ...

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