1. Identify and describe the American Hospital Association's four classifications of hospitals?
2. One of the most important aspects of any quality improvement program is clearly signaling to everyone in the organization that quality is important.
3. What are some reasons why project scheduling is not done well?
4. Identify and describe the principal element of the overall layout of a hospital?
5. What is the difference between the concepts of design quality and conformance quality?
6. What are the main differences between facility layout for manufacturing and for retail service establishments?
7. Identify and describe the trend in health care that uses electronic devices for measuring blood pressure, heart rate, and blood oxygen levels?
8. Identify and describe the trend in health care that uses expert system software programs to arrive at a diagnosis?
9. How does the degree of customer contact relate to the kinds of skills needed by service workers and the degree of training they require?
10. What does it mean when we say that a process is capable?
1. The American Hospital Association's four classifications of hospitals include the General Hospital, which is usually a very large facility that has the capability of providing treatment for a variety of different illnesses and medical situations, and is usually the primary medical facility within a given region. The second type of hospital is the specialized hospital, which specializes in providing treatment for particular illnesses such as a trauma unit that has specialized neurologist that focus on treating head trauma or injury. The third type of hospital is the teaching hospital, which is a hospital that is usually affiliated with a college or university, and utilizes medical and/or nursing students in providing some of its services to patients, under the supervision of highly experienced and trained medical staff. A fourth type of hospital organization that are much smaller in size than typical hospitals, and usually only provide outpatient services for its clients.
2. Clearly signaling to everyone in an organization that quality is important is emphasized in the textbook, as a means of developing a good quality improvement program, by demonstrating the importance of employees having a thorough understanding of how quality improvement will increase the number of clients that organization will have. It is also important and employees are provided the signal and/or information that the customer satisfaction and increased number of clients that result from quality improvement, will increase the profitability of the organization, and therefore benefit the ...