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Oshkosh Truck Corp.

Read the case carefully and answer the included questions in detail.

1. What are some of factors that contributed to Oshkosh Truck Corp's need to improve its PC services?

2. Which end users did the improvements help most?

3. What are some of the challenges that were encountered in the implementation of the improvements?

4. What are some of the processes that were enhanced as a result of the improvements?

5. What suggestions will you give to organizations wishing to improve their business processes through information technology enhancements?

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1. What are some of factors that contributed to Oshkosh Truck Corp's need to improve its PC services?
The most important factor that contributed to Oshkosh Truck Corp's need to improve its PC services was that it would lead to financial benefit to the company. Further, if the PCs were not working property there was an impact on the Oshkosh Truck Corp's organization. There were several departments that felt that when the PCs were not working their proclivity suffered. In addition, the Oshkosh Truck Corp's wants business critical tickets to be completed within five days.

2. Which end users did the improvements help most?
These end users whose tickets were picked up by the techs were helped by the improvements the most. Further, whichever user is selecting in fire-fighting mode gain the most. Those tickets that are given emergency and high priority ...

Solution Summary

Oshkosh Truck Corp is discussed in great detail in this solution.

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