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State’s department of motor vehicles (DMV)

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You are an employee of your state's department of motor vehicles (DMV). The people of your community come in to receive services related to driver's licenses, driver's tests, vehicle registration, personalized license plates, and so forth. The average wait time for each person is 45 to 60 minutes. As a result, complaints are common. You think there are many processes at the DMV that could be completed more quickly.

Write a memo to your supervisor that includes the following:
•Improvements that may be obtained by putting some of the DMV's processes online, and in other ways
•Improvements that may be obtained by adding information technology to the experience of customers who go to the DMV building
•A suggestion of a form of e-commerce
•A suggestion of a social networking web application
•Reasons for your suggestions, including how e-commerce and social networking web applications may increase stakeholder satisfaction
•A prediction of how customers may continue to influence the DMV's need for information technology

Refer to http://www.webware.com/100/ for ideas and examples of social networking applications.

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Solution Preview

The response addresses the query in 973 words with APA references

//Customer satisfaction is the key to a successful business enterprise. An increasing number of customers complain could result in dissatisfaction of customers, which will bring a poor image to the business corporation. Therefore, business houses should take certain measures to ensure that there is a reduced rate of customer complaints. In the following context, we shall come across certain improvement measures that will be incorporated by DMV to ensure satisfaction.//

To: Supervisor of Department of Motor Vehicle (DMV)
From: Employee of State's Department of Motor Vehicles (DMV).
Date: Sep 11, 2015
Subject: Maintaining Customer Satisfaction at Department of Motor Vehicle
Maintaining Satisfaction

The memorandum aims to provide information to the Supervisor of Department of Motor Vehicle about the improvements that can be achieved by putting some of the DMV processes online. The subject of the memo is to discuss the ways through which satisfaction of the customers can be obtained.

Department of Motor Vehicle (DMV) is a public office and being a public corporation, it remains crowded all the time. If DMV processes are put online, the customers, as well as the employees, will benefit from it. Firstly, the processing time of registration will be reduced as the data will be stored in the computers automatically. Moreover, if the data is stored on the computer once, the customer will not need to visit the office from time to time (Turban et al., 2008). The data can be retrieved easily, and this will reduce the chaos ...

Solution Summary

The expert writes a memo to their supervisor that includes improvements that may be obtained by putting some of the DMB's processes inline. The response addresses the query in 973 words with APA references