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Information Systems-Insurance

Insurance Insurance, a multi million-dollar life insurance firm, has asked you to help troubleshoot the network at its corporate headquarters. The network manager admits that he has not kept very close tabs on the network's growth over the last year, and he thinks this omission has something to do with the congestion problems.

The Marketing Department, which is experiencing the worst network response, has added 40 people in the last six months to make a total of 146 people. At some times during the day, the marketing director has complained of waiting 10 minutes before one small e-mail message can get across the wire.

He shows you to the telecommunications closet that serves the troubled department. Inside, you find a stack of eight expensive new hubs, blinking away.

In 2-3 paragraphs, complete the following:

-Discuss with your classmates your thoughts about why these users might be getting such poor response.
-Provide examples as to why you believe this.
-What recommendations would you make to increase the speed of e-mails.

Solution Preview

The main problem in this scenario is that the network manager has not kept close watch on the network's growth over the last year, which the manager believes is contributing to the congestion issue. The marketing dept. alone added 40 people to bring their head count to 146, and this is where the congestion appears to be the most problematic. The marketing manager opens a closet that has eight expensive new hubs. Why are hubs being used to control a system that serves this many employees? Hubs shouldn't even exist ...

Solution Summary

-Discuss with your classmates your thoughts about why these users might be getting such poor response.
-Provide examples as to why you believe this.
-What recommendations would you make to increase the speed of e-mails.

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