Purchase Solution

Cost Benefits Analysis for New Systems

Not what you're looking for?

Ask Custom Question

Assume that the benefits of a new system were to decrease the average amount of time a customer had to wait when they called customer service by 15 seconds. Can this be quantified and used in a cost benefit analysis? If so how? If not why not?

One of the benefits made in some government IT projects is that the new system will save an average of five lives a year. For example a new IT system for 911 will reduce average time to accidents by 20 seconds resulting in five less deaths each year. Can this be quantified and used in a cost benefit analysis? If so how? If not why not?

Purchase this Solution

Solution Summary

A cost benefit analysis for new systems are examined. Examples of a new IT system for 911 to reduce average time to accidents by 20 seconds resulting in five less death each year.

Solution Preview

1. The 15 second reduction is Average Handle Time (AHT). This can easily be quantified and used in cost benefit analysis. One of the ways that could be done is to estimate the total call volume in a given year. This means estimate the total customer calls in a given year (this can be accomplished using prior ...

Purchase this Solution


Free BrainMass Quizzes
Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.

Marketing Research and Forecasting

The following quiz will assess your ability to identify steps in the marketing research process. Understanding this information will provide fundamental knowledge related to marketing research.

Motivation

This tests some key elements of major motivation theories.

Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Six Sigma for Process Improvement

A high level understanding of Six Sigma and what it is all about. This just gives you a glimpse of Six Sigma which entails more in-depth knowledge of processes and techniques.